Software license reconciliation, publisher rule tuning, hardware lifecycle automation, and discovery integration. Measurable cost savings and compliance confidence.
SLA architecture, Business Rules, Script Includes, and HR Workspace configuration on Xanadu. End-to-end HRSD builds your HR team will actually use.
Project and portfolio visibility, demand and resource management, financial tracking, and governance frameworks. IT investment connected to business outcomes.
CI class design, relationship mapping, data quality scoring, and Discovery configuration. The clean foundation every ServiceNow workflow depends on.
Discovery, gap analysis, and prioritized roadmap for your SAM Pro and HAM Pro program.
License baseline, publisher rules, discovery integration, and reconciliation workflow build.
SLA architecture, Business Rules, Script Includes, and HR Workspace configuration on Xanadu.
Current-state review, gap analysis, and optimization roadmap for your HRSD configuration.
Portfolio setup, demand workflows, resource planning, financial tracking, and go-live support.
Intake process, investment scoring, governance framework, and executive dashboard setup.
CI audit, relationship mapping, data quality scoring, and discovery gap remediation.
Monthly governance & architecture guidance across all four practice areas.
Every engagement is led directly by a certified senior architect — not a staffed junior team. You get the expert you spoke to in discovery.
No hourly billing surprises. You know exactly what you're buying, what you'll receive, and what it costs before signing.
ITAM, HRSD, SPM, and CMDB in one specialized firm. Cross-practice insight that generalist consultants cannot match.
Enterprise-grade expertise without big-firm overhead — boutique speed and accountability at every engagement size.
Every IVARU engagement is fixed-scope, fixed-price, and led by a senior architect. Across ITAM, HRSD, SPM, and CMDB — you know exactly what you're buying before you sign.
Structured discovery and gap analysis of your SAM Pro and HAM Pro configuration, discovery coverage, and reconciliation accuracy. Delivered as an executive-ready report with a prioritized roadmap.
End-to-end SAM Pro implementation: license position baseline, publisher rule tuning, discovery source integration, reconciliation workflow build, and 30-day hypercare post go-live.
Hardware lifecycle configuration from acquisition to retirement: normalization rules, disposition workflow, CMDB reconciliation, and training for IT and procurement teams.
Custom HRSD SLA architecture including contract_sla records, Business Rules, and Script Includes. Includes HR Workspace configuration on Xanadu, integration testing, and formal acceptance sign-off.
A structured review of your current HRSD configuration: case management, SLA performance, HR Workspace adoption, and catalog design — with a gap analysis and optimization roadmap.
Full SPM build: project and portfolio configuration, demand management workflows, resource planning, time tracking, and financial oversight. Includes stakeholder training and go-live support.
Portfolio governance framework: intake process configuration, project classification rules, investment scoring, and executive dashboard setup. Connects IT spend to strategic business outcomes.
Focused remediation targeting data quality, CI class accuracy, and relationship mapping. Includes ServiceNow Health dashboard configuration and a prioritized remediation backlog.
Monthly strategic guidance across ITAM, HRSD, SPM, and CMDB. Architecture reviews, platform governance, upgrade readiness, escalation support, and quarterly planning. Minimum 10 hrs/month.
Every engagement includes: a formal kickoff call, shared project board, weekly check-ins, a branded deliverable package, and a closeout summary with next-step recommendations. Entry pricing applies to first engagements in each category — standard pricing applies thereafter.
IVARU Consulting LLC was founded by Gracia Nzaou, Senior ServiceNow Practitioner with over 10 years of platform experience spanning ITAM, HRSD, SPM, ITSM, CSM, and CMDB.
Before founding IVARU, Gracia held senior delivery roles at various Elite ServiceNow Partners,— building enterprise-scale implementations across industries including food & beverage, telecom, energy, and financial services.
IVARU is built on a clear belief: organizations deserve architect-led advisory across all four core ServiceNow practices — ITAM, HRSD, SPM, and CMDB — without the overhead of a large SI. Every engagement is personally led, scoped to deliver, and priced to be accessible.
Book a 20-minute discovery call about your ITAM, HRSD, SPM, or CMDB challenge. No pitch — just a real conversation about where your ServiceNow program is today and where it needs to go.
Whether you have a specific engagement in mind or want to explore whether IVARU is the right fit, the discovery call is the right first step.
20 minutes. No commitment. Tell us which practice area you're focused on and we'll make it count.
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